Physiotherapy Frequently Asked Questions
I want to book a physiotherapy appointment, but you’re fully booked. What do I do?
We know that seeing a waitlist with no immediate openings sounds scary, but do not worry!
You can either contact us to request a short notice appointment and a physiotherapist will get back to you within 24 business hours or place your name on our quick moving waitlist!
Clients on the list are usually very surprised at how quickly we get them in! If you are on our waitlist for a physiotherapy appointment please know that we see you waiting and we will do everything we can to see you SOON!
HOW THE WAITLIST WORKS
You will be notified by text and/or email (your choice) when we have:
When you see a time that works for you booking it is as easy as a few clicks!
All clients on the waitlist are automatically notified of the new opening(s) by our online booking system. Waitlist openings are booked on a first booked, first seen basis.
If your case is surgical or urgent, please contact us!
How do I add myself to the physiotherapy waitlist?
You can add yourself to the waitlist by clicking here.
Alternatively, you will also see a button in the online booking to add yourself to the waitlist if you want to view our schedule first (see the image below).
Can I book an appointment AND put myself on the waitlist for a sooner appointment?
You absolutely can! Feel free to book the soonest available physiotherapy appointment that works for you and if you’d like to be seen sooner you are also welcome to place your name on the waitlist and the system will notify you of any openings for the time period that you select!
What should I bring to my physiotherapy appointment?
An online intake form will be sent to you after you make your booking. Please fill this out in advance. You do not need to bring it with you to your appointment as it will show up in our system once you fill it out!
Bring any pertinent medial records (surgical reports, MRI, other imaging, etc.)
If you do not want to pay with e-transfer, please bring a valid credit or debit card for payment.
What should I wear to my physiotherapy appointment?
Ideally comfortable clothing that allows for easy access to treatment locations and allows you to move about easily. For example, a sleeveless shirt for a shoulder assessment or shorts for a knee assessment.
If it is chilly outside or you are coming from work, please feel free to wear whatever you’d like and we can step out and give you time to change before/after your session!
How long will my physiotherapy appointments be?
All physiotherapy assessments and follow up appointments are typically one hour long to allow adequate time to get to know you or hear any updates that you have for us while reserving time to assess (or reassess) you, treat you, teach you any specific exercises that you would benefit from, and answer any/all questions that you have.
We highly value making sure that you leave your physiotherapy appointments feeling like your time with the physiotherapist was not rushed, feeling heard and like your questions were answered, and like you understand exactly what you need to do at home and how this relates to your goals. We find that we can do all of this best with 60 minute appointments.
There are also instances where shorter appointments are preferred or necessary, as such shorter 30-minute physiotherapy appointments are available for those that need them (contact us to book).
Functional Range Assessment (FRA) appointments will vary in length depending on your goals and whether you are looking for a full body, upper body, or lower body assessment.
How often will my physiotherapy appointments be?
The frequency of your physiotherapy appointments will depend greatly your goals and current condition or injury. Once we have assessed you, we can speak to how frequently we recommend that you come in.
Do I need a doctor’s referral for physiotherapy in saskatoon?
You do not need a doctor’s referral for physiotherapy, as it is a direct access health care service.
However, if you have extended health care that you wish to use to help cover the costs of your physiotherapy, you should contact your insurance provider to see if they require a doctor referral for reimbursement of physiotherapy.
Will I be able to use my insurance for physiotherapy?
Absolutely. We do not direct bill, but you will be sent an invoice and a receipt to submit to your insurance provider for reimbursement.
How do I pay for my physiotherapy appointment?
Accepted forms of payment include: e-transfer (preferred), debit, and credit card (Visa, Mastercard and American Express). Payments can be processed via interact flash, tap and Apple Pay. We do not accept cash.
Payment is due the same day as the scheduled session.
Do you treat work related or motor vehicle accident injuries?
Longevity Physical Therapy is not associated with SGI or WCB, therefore if your injury is work related or occurred in a motor vehicle accident you are encouraged to seek out a clinic that works with and has sought accreditation with SGI and WCB.
Is there free parking?
There is plenty of options for free parking immediately outside our physical therapy facility!
You will find multiple “Longevity Physical Therapy Reserved Parking” parking spots immediately in front of the Longevity Physical Therapy sign. These spots are reserved spot for YOU.
We have two parking lots, one directly in front of our facility and one just behind it. Both parking lots are free and you are welcome to park in the “Longevity Physical Therapy Reserved Parking” spots labelled for you or any of the non-reserved parking spots in either parking lot.
Beyond that, there is free (2 hour) street parking right in front of our facility as well.
Does your facility have a phone number?
We operate without the use of fax machines or phones at Longevity. However, that does not mean you cannot get ahold of us quickly or easily! You can contact your physiotherapist directly using the Contact a Physio page, or you can email us at info@longevitysaskatoon.com. In either instance you can expect a response within 24 business hours (often sooner). We strive to get back to you as soon as possible and clients are often surprised by how quickly we connect with them!
If you require a phone number for your insurance claim just let us know and we will get you sorted so that you can make your claim!
Please remember that you can book, reschedule, and cancel appointments via the online booking! You do not need to contact us to cancel or reschedule unless you are within the cancellation policy period.
Have other questions?
Do not hesitate to email them to: info@longevitysaskatoon.com. We typically respond within 24h business hours or less!
We also answer commonly asked questions in our blog.